bja999 Privacy Policy
bja999 gives the highest importance to protecting your personal information. In this policy we make clear how your information is collected, used, and kept safe.
Introduction and Applicability
bja999 ("we", "us", or "platform") operates an online betting and casino service for users in Bangladesh. This privacy policy explains what kind of personal information we collect, how we process it, and what your rights are.
When you register, log in, or use any service on bja999, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
Information We Collect
bja999 may collect the following types of information for the purpose of providing services:
Personal Identity Information
- Full name and date of birth
- National ID or passport number (for age verification)
- Residential address
- Email address
- Mobile number
Financial Information
- bKash, Nagad, Rocket or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
- Bonus and reward usage records
Technical Information
- IP address and browser type
- Device model and operating system
- Usage time and session information
- Information collected through cookies and similar tracking technologies
Gaming Activity Information
- Betting history and preferred games
- Win and loss records
- Login times and duration of sessions on the platform
- Responsible gaming limit settings
Purpose of Data Use
bja999 uses your personal information for the following legitimate purposes:
- Account Management: To handle registration, login, identity verification, and account security.
- Service Delivery: Betting, gaming, bonus distribution, and processing deposits and withdrawals.
- Age Verification: Our platform is for those aged 21 and above only — identity document information is used to confirm age.
- Fraud Prevention: To detect and prevent illegal activity, use of multiple accounts, and other security threats.
- Customer Support: To assist with your questions or complaints via live chat and email.
- Responsible Gaming: To detect unusual gaming behaviour and take proactive steps to protect the user.
- Service Improvement: To analyse usage patterns and improve the quality of our platform and user experience.
- Promotional Communication: To send information about offers, bonuses, and updates with your consent.
Information Sharing with Third Parties
bja999 may share information with third parties in limited circumstances and under strict rules:
4.1 Payment Processors
The minimum information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment service provider. Each of these providers has their own privacy policy that applies.
4.2 Technology Partners
Our game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may process the minimum session data necessary to operate their own software.
4.3 Legal Obligations
In the case of a court order, regulatory authority directive, or legal requirement, we may be obliged to share relevant information with law enforcement authorities.
4.4 Business Transfers
In the event of a company dissolution, merger, or asset sale, user information may be transferred. In such cases we will notify you in advance.
Cookies and Tracking Technologies
bja999 uses cookies to ensure the proper functioning of the website and to improve the user experience.
Essential Cookies
These cookies are essential for the basic operation of the site — maintaining login sessions, saving language preferences, and security verification. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences and settings (such as your preferred game category or display preferences). You can disable them through your browser settings.
Analytical Cookies
These cookies help us improve our services by collecting statistics on site usage. The information collected is anonymous and not personally identifiable.
Data Retention and Security
Data Retention Period
bja999 retains your personal information only for as long as necessary to fulfil the purposes described in this policy. Even after an account is closed, some information may be retained for a set period due to legal obligations, fraud investigations, or dispute resolution.
Security Measures
We use industry-standard security technologies to protect your information:
- SSL Encryption: All data transfers are protected by 256-bit SSL/TLS encryption.
- Database Encryption: Stored sensitive information is kept in an encrypted state.
- Access Control: Only authorised personnel can access the relevant information.
- Regular Security Reviews: Our systems are regularly tested for vulnerabilities.
- Two-Factor Authentication: A two-step verification system for additional account security.
Your Rights and Choices
As a bja999 user, you have the following rights over your own information:
Right to Access Information
You may request a copy of your personal information held by us at any time. We will provide this information within a reasonable time.
Right to Correct Information
If there is any inaccuracy or incompleteness in the information held about you, you may request a correction. Additional verification may be required for changes related to identity verification.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal obligations or ongoing investigations.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of promotional communications. The ability to object to necessary operational processing is limited.
Right to Data Portability
You may request to receive your information in a structured, commonly used, and machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily suspended, such as when you raise a question about the accuracy of the information.
Protection of Minors
bja999 is an age-restricted platform and is for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is a mandatory step in the registration process. If for any reason a minor's information enters our system, it will be deleted immediately and the associated account will be permanently closed.
If you believe that a minor has registered on our platform, please contact [email protected] immediately.
Policy Changes and Updates
bja999 may update this privacy policy from time to time. In the event of any significant change, we will notify you in the following ways:
- A notice on the main page of the website
- Sending information to your registered email address
- A notification window on first login
Continued use of the platform after a change will be considered as your consent to the updated policy. The latest version of this policy will always be available on this page.
Contact Us
Have a privacy-related question?
Contact us for any questions or requests regarding your personal information or this privacy policy. Our team is always ready to assist you.
We generally respond within 1 business day.